| Performance Appraisal Training Course Modules
The Importance of Performance Appraisal
 Define performance appraisal
The purpose of performance appraisal
Pros, Cons and reputation of performance appraisal
Making performance appraisal systems (legally) defensible
Performance Planning
Define performance planning
Manager's responsibilities in performance planning
Employee's responsibilities in performance planning
The performance-planning meeting
Results versus behaviours
Determining key job responsibilities
Goal setting & goal statements
SMART objectives
Performance Execution
Define performance execution
Manager's responsibilities in performance execution
Employee's responsibilities in performance execution
Keeping track of employee's performance
Motivating for performance
Performance Assessment
Define performance assessment
Manager's responsibilities in performance assessment
Employee's responsibilities in performance assessment
Top management responsibilities in performance assessment
Reliability and validity in performance assessment
Self-appraisal
360° performance appraisal
Internet-based performance appraisal
Weighting of performance information
Being objective / avoiding cultural, gender and other biases
Rating scales and rating errors
Extenuating circumstances
Writing up the appraisal report
Performance Review
The manager's responsibilities in the performance review
The employee's responsibilities in the performance review
Establishing rapport & being empathic
Conducting the review
Interview skills
Difficult situations (silence, disagreement, excuses)
Establishing a successful close
The Performance Appraisal Form
Determining core competencies
Job analysis
Designing the form
Ratings
Weightings
Understanding a middle score (C or 3 score)
The Performance Appraisal Process
Designing and establishing from scratch
Stakeholder expectations
Management training requirements for performance appraisals
Maintaining and monitoring the appraisal system
Inter- and Intra-rater reliability
Building Performance Excellence
Factors influencing an individual's development
Creating development plans that work
Management and employee responsibilities in development
Using the job as part of the development process
The employee who does not change
Identifying gaps between desired and actual performance
Getting agreement to change
Documenting change discussions
Attitude and attendance problem |
