Managing Conflict at Work Training Course Singapore, Hong Kong, Malaysia, Asia

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Managing Conflict at Work Training Course


	Workplaces are full of conflict. Conflict occurs between team members, between those of different teams and departments, between management and lower level staff and between the front-line and the external environment - the client/customer. This one-day event tackles conflict and provides attendees with a toolbox of skills for reducing, managing and negotiating conflict.

The course has been designed to be applicable to any level of employee within an organization and, in fact, the more that different levels are represented, the more dynamic and interesting the explorations and discussions become. That said, we can customize the course as necessary to be more meaningful to a particular group. For example, previous clients have been interested in only training their executives. Armed with an understanding of what these people do via the initial organizational meeting, we can ensure that our facilitators cover the most pertinent and salient issues specific to any group.

At the end of the course, delegates will have a fuller understanding of what conflict is, their conflict style and conflict management style as well as those of others. They will be able to effectively prepare for negotiation and use their communication skills to reduce conflict and misunderstanding in the workplace. The above is achieved by way of presentations, written exercises and practical small group exercises facilitated by experienced organizational psychologists.

Course Length

In-house courses may be one full day or two half-days. When run as a public course, the Managing Conflict at Work course fills one day. In-house courses can be run in Singapore, Hong Kong, Malaysia, Thailand or outside of Asia in the Middle East, Australia or the UK among other places.

Course Content

A full outline of the course content is provided overleaf. Participants all receive a detailed course manual/workbook that enables them to keep a permanent record of the course and exercises. This is used for follow-up action plans and subsequent reviews. Furthermore, a pre-course online psychometric assessment facilitates confidential personal exploration and meaning during the course.

Course Outline:

Defining conflict

Types of conflict

Open conflict vs. hidden conflict

Good and bad conflict

Reasons why conflict occurs

Stages of conflict

Conflict Resolution Style Questionnaire

The role of communication in conflict resolution

Active listening

Paraphrasing

Powerful questions

Body language

Seven steps to ironing things out

The conflict/opportunity test

Johari windows in conflict

Aiming for win-win

Conflict and its resolution

Action plan for the future

Facilitator Information

PsyAsia's Managing Conflict at Work training course is facilitated by experienced, registered, multicultural organizational psychologists.

Syllabus Change Note:
Prior to every course that we run, it is our policy to consult the worldwide literature and practice databases to ensure that we teach the most up-to-date content. For this reason, our syllabus is subject to change. However, you can of course rest assured that we do not bring you a static course, rather a course that evolves with the Asian and international business and human resource management environments.

ABOUT PSYASIA INTERNATIONAL
Our registered organisational psychologists offer Psychometric Testing, Aptitude Tests, Personality Assessments (including the Saville Wave®, Apollo Profile and Identity Self-Perception Questionnaire), Psychometric Training including BPS Level A and B Certificates in Asia, Human Resource Training Courses and Human Resource Consultancy. We operate worldwide but with greater focus on Singapore, Hong Kong, Malaysia, China, Australia, Dubai, UAE, Qatar, India and UK. More information about PsyAsia here.

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Please select a location from the drop-down below to view the next scheduled dates and fee for the course Managing Conflict at Work. All fees include GST/VAT where applicable. Fees shown below are discounted for payment within 14 days. Please add 10% for 30 day terms. Please subtract any current promotional discounts from the fees below.

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This course is not currently scheduled at any of our locations. (Fully-booked courses are usually removed within a few days of becoming full)

Course factsheet

Please join our mailing list to be kept informed. We also offer In-house courses. If you are interested in any course being conducted In-house, please fill the quotation form (see below).

If you would like to consider running this or any PsyAsia International course at your company for a group of people, please contact us for a quotation.

QUOTATION FORM

Useful for both work and private life
Pres. Director
PT ING Securities
Indonesia

Good for understanding yourself and current issues
LeeTran Cheung
AM, HR
ING Bank

Worth attending if the skills and strategies are put to practice
Ong Lily
Head FM Middle Office Asia
ING Bank

An excellent refresher with well conceived and useful practical work
Toh Siew Choo
VP, HR
ING Bank N.V. Singapore Branch

Good balance of theory and practices
Choy Mei Kuen
VP Regional Finance
ING Singapore

Puts the relevant skills into my hands to apply in ING
Daniel Tong
VP Information Protection and Business Continuity Management
ING Bank N.V. Singapore Branch

This course gives me useful tips and insights into managing conflicts.
Joan Lee
Manager
ING Bank N.V.

It is useful, especially for headstrong people who is bad in managing conflicts.
Anonymous
ING Bank

Interesting subject. Pre-course exercise was helpful to know myself better.
Vice president
ING Bank

The pace and practical exercise is excellent, especially the role play
Anonymous
ING Bank

Course was very useful as it makes you realise the major causes of conflict at work and the fact that conflict can be resolved with win-win solution.
Anonymous
ING Bank

Good Course. Recommend course for others.
V. Travasso
Sr. Admin and Control Manager
McDermott Indonesia

Human Resource Consultancy

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